Male and female washroom refurb at shopping centre toilets

Overview

Following a successful update to other areas of the shopping centre, the management team at The Chimes commissioned Focus Washrooms to upgrade their main public facilities. The primary objective of this washroom refurbishment was to elevate the visual appearance of the space, bringing it completely in line with the premium styling of the newly modernised retail hub.

The challenge: Combating vandalism and maintenance oversights

As a high-traffic retail environment, the existing washrooms suffered from recurring issues with vandalism, specifically targeted around the hand-washing stations and taps.

Furthermore, the client felt that long-term ease of maintenance had been overlooked in past refurbishment projects, which was made worse by ongoing challenges in getting installation defects resolved. Focus Washrooms applied our 25+ years of commercial experience to guarantee that every maintenance and security vulnerability was completely engineered out of the new design.


The design: Smart alternatives and premium finishes

During our initial tender review, our design team identified several opportunities to introduce layout improvements and cost-saving measures without sacrificing the high-end look the client desired.

Overcoming supply chain delays

To ensure absolute adherence to the project timeline, we proposed high-performance alternative cubicles and sanitaryware sourced directly from the Focus Washrooms manufacturing facility and stock. By eliminating any reliance on third-party suppliers, we provided the client with total confidence that the project schedule would remain secure.

Balancing durability with luxury

To deliver an executive user experience that could easily withstand heavy public use, we specified exceptionally robust, tried-and-tested materials:

  • Sense of space: large 800 x 800mm wall and floor tiles were installed to create a bright, open and spacious environment for shoppers.

  • Design features: to break up the modern concrete-finish tiling, we introduced custom, colour-contrasting splashbacks behind the hand dryers as a striking visual accent.

  • Expert colour matching: we ensured precise colour matching across all alternative materials, seamlessly integrating the heavy-duty cubicle systems and matching duct panelling.


The result: An aligned and high-performing transformation

The completed washroom transformation successfully matched the design language of the shopping centre's wider refurbishment, providing a sleek, modern and premium environment for the public.

By utilising our internal manufacturing stock and robust design principles, the project bypassed external supplier delays and completely resolved the client's past issues with vandalism and maintenance access. The final space delivers the perfect balance of commercial durability and luxury retail styling.


The refurbishment looks great and many thanks to all involved on a successful project
— Cost Consultant

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